Anonmous asked 2 months ago

Change case owner

Hi Asif, Nice blog you have here!! I have got many valuable points from the content. Thanks a lot!

I was implementing Einstein bot for a client and have started from a template. It creates case from pre-chat form. The question is how can I change the owner of the case to the agent who is had chatted with the customer. I tried that in flow. But it is not getting assigned. A salesforce link tells I need Apex code to do that. Could you please give me some pointers in this issue.



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